All items must be returned within 14 days from the day you receive your package. The items to be returned must be unworn and unwashed with the original tags in new and unused condition for an exchange. For hygienic reasons please do not remove the plastic hygienic protection cover when trying on the bikini bottoms or swimsuits. We regret that we will not be able to exchange or provide a refund if the cover was removed or tampered with and or if the item is soiled. Please provide your receipt and the unworn item with all the tags intact and its original packaging and complete the form accompanying your order to request an exchange to:

ItsiBitsi
16 Offerton Road
London SW4 0DH

We will pay for returns postage and we include a paid returns label with your order. Please complete a certificate of posting for all returns so we can track the item in the event that it is lost in transit.. You should retain this certificate until you have received a replacement.. Please allow ten working days for your goods to be returned to us.

If you are unsatisfied after your first exchange we will give you a returns credit. In the event that you have not found another item that you wish to purchase you may email us for a refund .of your purchase. We will refund you the cost of your purchase minus the delivery /return charges and a small handling fee to cover our administration costs.

Note: Please note that on sale items, we regret that we can only offer exchanges or a credit note but not refunds.

Delivery/return charges in the UK and outside the UK

All deliveries are free in the UK and are sent by recorded delivery and can take between 2 to 3 days.

All deliveries outside the UK will incur a £6.00 charge per bikini to cover postage and insurance costs. This will be added automatically to your basket. Deliveries can take between 5 to 10 working days depending on each country. No free returns are offered and any refunds requested on overseas orders will also incur a small handling fee to cover our administration costs.

If you have further queries on our returns policy, please email us with your questions first.